MODULE 01

FLEET

MANAGEMENT

Managing a fleet for an Amazon Freight Partner (AFP) requires precision, efficiency, and a proactive approach.

At AFPLogix, we offer a comprehensive Fleet Management Service Module that takes the stress out of fleet operations, allowing you to focus on growing your business while we handle the busy-work.

Our solution integrates driver and Amazon Relay Operations Center (ROC) management, DOT and HOS compliance, safety, dispatch, load optimization, maintenance, scheduling, and data-driven reporting, ensuring smooth and seamless operations.

Ready to Optimize your AFP Fleet?

Take control of your fleet operations with our Fleet Management Module. Contact us today to schedule a free demo and see how we can help you streamline, automate, and grow your Amazon Freight Partner business.

Optimize, Automate, & Control Your Fleet with AFPLogix.

Seamless Amazon ROC Integration

We work directly with the Amazon Relay Operations Center (ROC) to ensure smooth resolutions to issues including:

Driver Bobtail Requests - We coordinate with Amazon ROC to get drivers bobtailed when it is appropriate to do so
Load Leg Issue Resolution - When issues arise with load legs, including issues at Fulfillment Centers (FC's), Delivery Stations (DS's), & 3PL locations, we proactively work with ROC to fix any discrepancies
Delay Reporting & Mitigation - We communicate delays in real-time, ensuring ROC stays informed and disruptions are minimized
24/7/365 Support for Unexpected Challenges - whether it's a damaged trailer or last-minute route changes, we handle it so you don't have to
Round-the-Clock ROC Communication - Amazon heavily penalizes AFP carriers for ignoring calls from ROC - we make sure every call is picked up and completely resolved

AFP Carrier Scorecard Monitoring

Maintaining a high Amazon AFP Carrier Scorecard (98%+) is essential for securing preferred access to new blocks. AFPLogix actively monitors and optimizes the key performance metrics that impact your score:

Driver On-Time Percentage – 37.5% of your on-time score is based on on-time arrival to origin, and 62.5% is based on on-time delivery to the destination. We track and optimize driver performance to constantly improve these metrics
Driver Relay App Step Completion – Amazon requires drivers to follow all digital steps in the Relay app, including digital Bill of Lading (BOL) confirmations. Missing steps can make it difficult to prove load completion. AFPLogix ensures drivers properly complete these steps for every load
Load Acceptance Score – Amazon tracks load, block, and contract rejections. Rejections made over 6 hours before start time have a lower penalty than those within 6 hours. We help manage load acceptance strategies to minimize negative impact
Load Disruptions – Minimizing disruptions is critical. We monitor disruptions and provide proactive solutions to keep operations running smoothly

Hours of Service & Driver Safety

Ensure your business stays compliant with DOT, FMCSA, and Amazon’s safety regulations by leveraging our automated compliance tools:

Driver Qualification File Management – Maintain up-to-date driver records and certifications
ELD & HOS Monitoring – Ensure compliance with Hours of Service (HOS) rules and prevent violations
Pre-Trip & Post-Trip Inspection Logs – Digital logs to streamline vehicle inspections and reduce downtime
Accident & Incident Reporting – Simplified documentation and reporting for insurance and compliance needs
Safety Training & Audits – Provide ongoing training and internal safety audits to ensure drivers meet Amazon’s standards
Driver·i Camera Monitoring & Coaching – AFPs use Netradyne Driver·i cameras to monitor driver violations. AFPLogix reviews recorded violations and provides feedback to drivers on how they can improve their safety performance, ensuring compliance and reducing risk

Disputes & Claims Management

Amazon Freight Partners often encounter disputes related to late arrivals, load discrepancies, payment issues, and compliance penalties. AFPLogix assists in handling disputes effectively:

Late Delivery Appeals – If a delay was caused by uncontrollable factors (weather, road closures, ROC miscommunications), we document and submit appeals to Amazon
Incorrect Payment Disputes – We verify rate confirmations and payment calculations to ensure carriers are compensated correctly
Load Damage or Missing Freight Claims – If Amazon reports missing or damaged freight, we assist in providing necessary documentation and filing claims
Compliance Violations Review – We help investigate and challenge unfair penalties related to Hours of Service, missed check-ins, or Relay App discrepancies
Scorecard Dispute Assistance - If an unjust penalty impacts your Carrier Scorecard, we work to correct the record and restore your rating

Live Route & Traffic Monitoring

Stay ahead of delays and optimize delivery efficiency with real-time route tracking:

Live Traffic Analysis – We constantly monitor 511 services and other live resources to provide drivers with real-time updates on road conditions, construction, and traffic delays
Weather Impact Alerts – By using live weather monitoring systems, we help drivers stay aware of hazardous conditions and notify Amazon ROC if necessary
Dynamic Route Adjustments – We help reroute and redirect drivers away from road closures, increasing their on-time percentage and reducing the need to file disputes
ETA Tracking & Notifications – We keep Amazon ROC updated with changes to driver ETA's and any potential delays on route